WhatsApp Chat Policy
VastuIQ runs free Vastu checks and DishaAI, our AI Vastu assistant, on WhatsApp at +91 99886 83544. This page explains how the chat works, what we do with your messages and photos, how payments and refunds work, and how to stop messages or delete your data. Our Terms of Service and Privacy Policy also apply.
In short
- Our only official number is +91 99886 83544 (business name VastuIQ). You chat with an automated assistant; type TEAM to reach a person (reply within 48 hours).
- We only reply when you message us. No promotions unless you agree. Type STOP to stop all messages, START to come back.
- We never ask for your card number, UPI PIN or OTP in the chat. Payment links open only on vastuiq.com, and payments go through Razorpay.
- Floor plan photos are kept 10 days; chat records up to 12 months. Type DELETE MY DATA any time.
- Free results are guidance only. Paid reports arrive in the chat; if one does not arrive within 24 hours, we resend or refund.
This summary helps you read the page. The full text below is what applies.
संक्षेप में
- हमारा एकमात्र आधिकारिक नंबर +91 99886 83544 (नाम VastuIQ) है। आप एक स्वचालित सहायक (Bot) से बात करते हैं; इंसान से बात के लिए TEAM लिखें (48 घंटे में जवाब)।
- हम तभी जवाब देते हैं जब आप संदेश भेजते हैं। आपकी अनुमति के बिना कोई Promotion नहीं। सारे संदेश बंद करने के लिए STOP, दोबारा शुरू करने के लिए START।
- हम Chat में कभी Card नंबर, UPI PIN या OTP नहीं माँगते। Payment Link सिर्फ़ vastuiq.com पर खुलता है और भुगतान Razorpay से होता है।
- नक्शे की फ़ोटो 10 दिन, Chat रिकॉर्ड अधिकतम 12 महीने रखे जाते हैं। कभी भी DELETE MY DATA लिखें।
- Free परिणाम सिर्फ़ मार्गदर्शन है। Paid रिपोर्ट Chat में आती है; 24 घंटे में न आए तो दोबारा भेजेंगे या Refund देंगे।
यह सिर्फ़ सारांश है। पूरी नीति नीचे अंग्रेज़ी में है और वही मान्य होगी।
1. What VastuIQ on WhatsApp is
VastuIQ on WhatsApp lets you use our Vastu tools inside a WhatsApp chat: Main Door, whole-home Vastu Analyzer, AI Floor Plan check, Brahmasthan (centre of the home) and Home Colours, plus DishaAI answers to Vastu questions in English or Hindi. Each check gives a free score in the chat, with an optional paid PDF report at the same price as our website.
The chat is run by software and AI (an automated assistant). It is not a live consultant. The same guidance limits apply as on our website: results are traditional guidance, not professional advice (see Terms, Section 3).
You must be 18 or older to use it.
2. Our official number and staying safe
Official number: +91 99886 83544, business profile name VastuIQ, website vastuiq.com.
- We will never ask for your card number, CVV, UPI PIN, OTP, bank password or ID documents in WhatsApp.
- Our payment links always start with https://vastuiq.com/ and open Razorpay's secure checkout. We never ask you to pay to a personal UPI ID or phone number.
- If someone else claims to be VastuIQ, please do not pay. Report it to info@vastuiq.com.
3. Messages we send and how to stop them
- You start the conversation. We reply to your messages and send what you ask for: results, score cards, the PDF you bought and, after a check, one request to rate it.
- We do not send promotional or marketing messages unless you have clearly agreed to receive them, and you can opt out of those at any time.
- Type STOP and we send nothing more. Type START to use the service again.
- Type MENU for the menu, TEAM to reach a person, HINDI or ENGLISH to change language.
WhatsApp only lets businesses reply freely within 24 hours of your last message. If you write after a long gap, we may not be able to send an older report into the chat; we can email it to you instead.
4. What we collect in the chat
- Your WhatsApp number and the profile name WhatsApp shares with us.
- Your messages, button choices and answers to the check questions (directions, sizes, rooms).
- Photos you send, such as floor plans.
- If you buy a report: the name and (optional) email you give, and the payment confirmation from Razorpay.
- Ratings and reviews you send.
- Your language choice and where you are in a check, so you can continue later.
We use this only to run your checks, make and send your report, answer you, prevent abuse and keep required records. We never sell it or use it for advertising. In our logs, phone numbers are shortened and DishaAI questions have emails and phone numbers removed.
6. How long we keep it
| What | How long we keep it |
|---|---|
| Order details (name, email, phone if given, your tool answers) | Up to 90 days, so the report can be made and sent again. |
| Floor plans: WhatsApp | Deleted after 10 days. |
| PDF reports sent on WhatsApp | Meta keeps the file on its servers for up to 30 days. |
| DishaAI questions and WhatsApp chat records | Up to 12 months, then deleted. Emails and phone numbers are removed from saved questions. |
| Messages to our team (contact form, TEAM on WhatsApp) | Up to 24 months, then deleted. |
| Reviews you send us | Shown while approved; removed whenever you ask. |
| Payment and sales records | As long as Indian tax and accounting laws require. |
7. Paid reports, payments and refunds
- When you choose a paid report, we send a payment link that opens a VastuIQ page with Razorpay checkout. Prices are the same as on our website and shown before you pay.
- A payment counts only when Razorpay confirms it to us directly. The PDF is then sent into your chat automatically, normally within a minute or two.
- If your report does not arrive within 24 hours, tap More → My reports or type TEAM: we resend it or refund you.
- Refunds follow our Refund & Delivery Policy.
8. Fair use and limits
- To keep the service free and fast, there are daily limits, for example on floor plan readings and free DishaAI questions per number. Limits may change.
- Please send only plans and photos you are allowed to share, and nothing unlawful, abusive or unrelated.
- Do not use automated messages, spam, or try to trick or overload the assistant.
- We may stop replying to, or block, numbers that misuse the service.
- The chat depends on WhatsApp and our AI provider. If either is down, replies may be delayed; our website tools are always an alternative.
9. Ratings and reviews
After a check we may ask you to rate it once. If you add a comment, it may appear on our website with the name on your order (or your WhatsApp first name), but only after we read and approve it. Buyers get a "Verified purchase" badge. Ask us any time to remove your review.
10. Deleting your data
Type DELETE MY DATA in the chat. After you confirm, we delete your chat record (language, answers, progress), your floor plan photos, unfinished orders and your plan-reading counter straight away. Records of paid orders and payments are kept for as long as tax law requires; to have a review removed or ask about anything else, email info@vastuiq.com. We complete email requests within 30 days.
You can also delete the chat on your phone at any time; that removes your copy but not ours.
11. Changes
We may update this page as the service changes. The date at the top shows the latest version.
Questions or complaints
Email info@vastuiq.com. We reply within 48 hours and settle complaints within 30 days.
Grievance Officer: Manoj Jangra, VastuIQ, Zirakpur, Punjab, India.
Related: Privacy PolicyTerms of ServiceRefund & Delivery Policy